We ship through UPS /USPS. Currently we try to offer 1 day handling service for all merchandise.
Alaska, Hawaii, Puerto Rico, Guam and US Virgin Islands Shipping
# All orders shipped to the above mentioned location may be shipped with either UPS or USPS, and will be subjected to a handling fee depending on the size of the merchandize. Expected delivery time is 3-8 business days from the date of order.
# Canada and All International Shipping All orders being shipped internationally are shipped using USPS or any other global method available. Expected delivery time is 5-10 business days from the date of order, we are not responsible for delays in customs, nor any other additional charges that may occur. This may include tax, duties, etc.
# Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur rarely.
# If you have received a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender.
# We are not responsible for missing, damaged, or incorrect parts after 21 business days, regardless of the party at fault. We must be contacted immediately if any of the above occurs. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
What is Covered - This warranty covers the original end user purchaser only for product malfunctions and defects in materials and workmanship that materially affect the performance of the product, with the exceptions stated below.
How Long Coverage Lasts - This warranty runs for one year from the date of purchase of the product. Some products have longer warranty periods, as indicated in our catalog or on our website in effect as of the date of your purchase.No warranties, express, implied or statutory, will be in effect beyond the applicable warranty term.
What Is Not Covered - This warranty does not cover product damages caused directly or indirectly in whole or in part by acts of nature, crime, improper installation, lightning strikes, power surges, vandalism, products that have been smashed, broken, burned or damaged in transit (even if damaged in return to us), or any other unreasonable use, abuse or misuse (including failure to provide reasonable and necessary maintenance) of the product. Any product modified from its factory condition (including cutting wires or the addition or removal of any component such as fans, peripherals, etc) will void your warranty. Our obligation is limited to providing service as described in this warranty. We are not responsible for any lost time, profits or business, personal injury, property damage or similar loss, or any punitive, consequential or other direct, indirect or incidental damages.
What We Will Do - Once a product has been returned on a warranty claim, we will promptly inspect the product to determine if a problem exists that is covered by this warranty. Customers returning products for warranty repair that are determined to be in working condition or that have problems not covered by the warranty will be charged a $50 diagnostic fee in addition to any charges for repair or replacement of the product that you may authorize after we provide you an estimate of the cost of repair or replacement. If you choose not to have a non-warranty repair made, we will dispose of the product or return it to you at your expense if you so request. If we determine that a product defect is covered by this warranty, we will repair it at no charge or, at our option, replace it with a product of like functionality. However, it is the customers responsibility to send the defective item to HDSecurityStore. HDSecurityStore will pay for shipping the item back to customer once the defective item is fixed.
Return Policy & Customer Satisfaction
How To Get Service - A returned merchandise authorization ("RMA") is required before sending a product back to us. Before sending a product for warranty repair, please call our support department at 718-608-6186, and we will attempt to diagnose the problem, assist you with procedures for making warranty claims, identify the appropriate warranty actions for your product, and, if necessary, issue an RMA number and return instructions. Our RMA technical support policies and procedures, which may be found on our website (HDSECURITYSTORE.com) or printed information enclosed with your product, govern all policies and procedures relating to both warranty and non-warranty returns. Please do not send a product to us without an RMA. Please pack the product carefully before return and include all parts and accessories so that we can thoroughly service your product.
Returns and Exchange -No returns after 7 days of receiving the product without a RMA. A 20% restocking fee applies to all returns. We will also exchange or store credit your purchase price, as long as the product is returned with an RMA and in our original packing materials, all in new condition, unused, and unmodified, including all parts, accessories and documentation within 30 days of purchase. If products are not returned in proper condition, we may refuse the return or charge a re-stocking fee. DVRs, NVRs and all other recording devices will incur a 20% restocking fee. Special orders, custom built items and opened software may not be returned. Credit will be issued to accounts in current status. Past due accounts must be paid in full before any credit will be issued.